FAQ’S For WordPress Care Plans
Frequently Asked Questions
Below are some questions that we get on a regular basis. If you have a question that has not been addressed
here, please contact us and we’ll answer all of your questions as quickly as possible.
What types of tasks are included in Help Desk Support?
Most of the Help desk tasks involve editing content, adding new posts or pages. Minor Modifications to CSS stylesheets of theme are also included along with changes to plugins settings, configuration of forms, Adding new testimonial or changing your current slide picture and much more. So, from code to general wordpress issues our help desk team will manage almost everything associated with designing or development of your WordPress website.
How does the on-boarding process work for new plans?
After registering to the plan that best suits your website’s requirements, you will receive a welcome email with your member specifics along with the details on how to send us your login credentials for both WP and FTP. Once we get all the information, we will have your requirements entirely executed in 24 Hours.
How to use Help Desk Support Hours?
Update Geeks will offer you a member area access where you can Open/Manage and keep an eye on all Help Desk Tickets.
What are your hours of operation and response times?
Our entire team works remotely. Our Business hours are Monday – Friday, 7am – 5pm. We answer all the requests within 8 hours or less in most cases. We can usually resolve Help Desk Requests within 10 business hours. Development requirements are generally accomplished within 24 business hours.
Do you maintain and support WooCommerce websites?
Yes, WooCommerce support is included in our Plus and Premium Plans.
Can numerous domains get help desk support under one package?
If you need us to maintain more than one websites then you will need to subscribe for individual packages for each website, however similar login credentials can be used for all of them.
What if a task requires multiple hours?
Our hourly rate is $37. If the development process requires more than 1 hour, We will quickly develop a custom quote and timeline for your consideration.